Features

The Go4connect Virtual PBX solution for your business revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features. All this at a fraction of the cost of outdated PBX hardware.

Use greetings to establish your brand and enhance your company's image.

Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Go4connect offers multiple ways that you can set up call forwarding, allowing you to specify different circumstances in which calls are forwarded.

The anonymous call rejection service allows you to reject calls from parties who have explicitly restricted their identities.

Attendant console is a web portal that allows you to monitor the real-time telephone status of employees to view user information and determine who is available, busy, or away from their desk.

Busy lamp field allows you to monitor the call status of another user in your company. Different call statuses including idle, incoming call, on a call, or call on hold are represented by a color-coded line key light on most phone models.

Call parking allows you to place an active call on hold against an extension. Any member that is in the call parking group can retrieve this call. After you have parked a call, you can make and receive calls freely and invoke any other features without limitations.

Call recording service allows you to record your incoming and outgoing calls for review and training purposes.

The voicemail to email messaging feature allows you to set up an email address to where your voicemail messages can forward. It will allow you to listen to your voicemail messages directly from your computer or other portable device.

Go4connect Efax allows you to send and received fax messages securely through your email as a PDF. You receive one free unlimited Efax number with your Go4connect account, and you have the option to add additional virtual fax numbers to your account for an additional fee.

The three-way calling feature allows you to make a three-way call with two other parties. This would allow all three parties to communicate with each other simultaneously.

Shared call appearance will allow multiple phones to have your line assigned to them. This will allow you to make and receive calls from your line at multiple locations. You can also apply someone else’s line in you company to your phone to make and receive calls as them.

The selective call acceptance feature allows you to set up conditions that must be met before a call can come through to your phone. You can set conditions for certain phone numbers or specific times of day. If the conditions are not met, you can configure how you would like the call re-routed.

Push to talk allows you to call another person in your company, causing their phone to automatically answer. This allows you to immediately start a conversation with someone, like on an intercom.

Go4connect offers a full, professional recording studio to record your professional business greetings. Go4connect is happy to record your greetings for an additional fee.

The privacy feature allows you to exclude yourself from dial-by-name or extension dialing settings. It also allows you to prevent your phone status from being available to other users.

The pre-alerting announcement feature allows you to play an audible greeting for incoming calls before your phone starts to ring. This could be used to inform customers of promotional offers, that your calls are being recorded, or any other information you want the caller to hear before speaking to you.

The Go4connect Anywhere feature allows you to connect your calls to any external number, such as a cell phone, and allow your cell phone to ring with your desk phone. You can also dial out from your cell phone and have the caller ID represent that the call is coming from your desk.

Music on hold allows your customers or clients to hear customized music while they are waiting on hold.

The ring group feature allows you to dial one phone number or extension and have it ring multiple users within that group. Ring groups can be set to ring the users simultaneously, in a specific order, or by a designated priority.

Hoteling allows a user (guest) to sign into an alternate user’s phone (host) to make and receive calls so that it appears as though they are making and receiving calls from their own phone. The Hoteling host is required to be an enterprise level user, but hoteling guests can be any level of user.

The group paging feature allows you to initiate a one-way call to multiple users. This feature allows you to broadcast information to a group of people from the convenience of one phone call.

Do not disturb allows you to ignore incoming calls to your phone. After pressing the DND button, the caller would be redirected to your voicemail or the destination you have specified for calls that are not answered.

Directed call pickup allows you to answer a call that is ringing to someone else’s line. This is possible after dialing the directed call pickup feature access code and the extension of the user who is receiving the call.

The dial-by-name directory feature allows incoming calls to reach a specific person in your company by dialing their first or last name using the keypad on the phone.

The custom ringback feature allows your customers or clients to hear a music file of your choice, as opposed to ringing, when they call you.

The conference Room feature allows you to connect a large amount of people into a conference call. You receive up to one free conference bridge with your Go4connect account, and have the option to add conference bridges to your account for an additional fee.

Call waiting allows you to receive calls while already actively engaged in an alternate call. When an incoming call is received while you are already on a call, you will be notified of the new call through a call waiting tone and/or visual display representation.

Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, assign additional numbers to call queues and users, and take advantage of all the features that a cloud-based business phone system has to offer.

Whether you are using your desk phone, the mobile app, or a softphone, your colleagues can now easily see your presence status—Available, Invisible or Do Not Disturb. Easy to configure and manage, presence is only available through Go4connect.

A toll-free number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.

An auto attendant allows a caller to be presented with an audible greeting which offers the caller options to select. For instance, if you had a sales team and support team, you could have your auto attendant greet the caller with “Thank you for calling. Press 1 for sales, or 2 for support.” Once an option has been made the call will be redirected to the appropriate destination.

Extensions create a flexible structure that links employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.